Welcome to branchX India Private Limited (“Company”, “we”, “our”, “us”)!

Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading using the branchX website located at, and all associated sites linked to branchX, or the branchX mobile application or any similar platform relating to branchX entity.

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at (together or individually “Service”) operated by BranchX India Private Limited.

The agreements governing your use of our website are: the Terms, Disclaimer, and Privacy Policy. You also acknowledge that you have read, understood, and agree to be bound by those agreements.

Our Privacy Policy also governs your use of our services and explains how we collect, safeguard and disclose information that results from your use of our web pages.

If you do not agree with or cannot comply with the terms of use, you may not use this site or our services. In case of any query or support, please reach us at

We require that all visitors, users and others who wish to access or use our services do so in accordance with the following terms.



The information collected from the customer for the purpose of opening of account is to be treated as confidential and details thereof are not to be divulged for cross selling or any other like purposes.

Please read the terms set out hereunder carefully before agreeing to the same. If you do not agree to these Terms of Use (including any referenced policies or guidelines), please immediately terminate your website engagement. You can accept the Terms of Use by:

  • Clicking to accept or agree to the ‘Terms of Use’, where this option is made available to you by BranchX in the user interface for any particular service; or
  • Accessing, testing or actually using the services. In this case, you understand and agree that BranchX will treat your use of the Services as acceptance of the Terms of Use from that point onwards.
  • Any person logging on to or using the Website (even when such person does not avail of any services provided in the Website ("SERVICES")) (hereinafter referred to as a "USER", "SELLER", "YOU" or "CLIENT") shall be presumed to have read these Terms of Use (which includes the Privacy Policy, separately put up on the Website) and unconditionally and irrevocably accepted the terms and conditions set out herein (these Terms of Use). These Terms of Use, together with the rest of the Policies (defined below), constitute a binding and enforceable agreement between the User and BranchX. These Terms of Use do not alter in any way the terms or conditions of any other written agreement you may have with BranchX for other services.

    The user understands and unconditionally acknowledges that even though the user may be allowed to execute transactions on the platform of BranchX, the funds shall not be settled to the account of such user pending completion of KYC obligations on the part of the user in accordance with the RBI’s KYC guidelines. Further, upon non-completion of KYC obligations on the part of the user, as mentioned above, to the satisfaction of BranchX, we reserve the right to not release the settlement amounts to the user and may eventually reverse the funds to the account from where such payment originated.

    The Terms of Use may be revised or altered by us at our sole discretion at any time without any prior intimation to the User. The latest Terms of Use will be updated periodically. Any such changes by BranchX will be effective immediately. You are solely responsible for understanding and complying with all applicable laws of your specific jurisdiction, including but not limited to the provisions of the RBI Guidelines on Regulation of Payment Aggregators and Payment Gateways, Payment and Settlement Systems Act, 2007, Prevention of Money Laundering Act, 2002, Know Your Customer (KYC) / Anti-Money Laundering (AML) / Combating Financing of Terrorism (CFT) guidelines issued by the Department of Regulation, RBI (the "KYC GUIDELINES") etc., that may be applicable to you in connection with your business and use of our Services.

    The objective of KYC/AML/CFT guidelines is to prevent us from being used, intentionally or unintentionally, by criminal elements for money laundering or terrorist financing activities. KYC procedures also enable banks to know/understand their customers and their financial dealings better which in turn help them manage their risks prudently.

    By Using the Services, you acknowledge and agree that branchX is not a bank and the services should in no way be constructed as the provision of banking services.


Any person who is above eighteen (18) years of age and competent to contract under the applicable laws is eligible to access or avail the Services offered by branchX.

Your use or access of the Website and other services shall be treated as your representation that you are competent to contract. If you are registering as a business entity, then you represent and warrant that you have the authority to bind such a business entity to the Terms of Use. Without generality of the foregoing, use of the Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872 and any amendments thereto.

The User represents and warrants that it will be financially responsible for all of User's usage (including the purchase of any Service) and access of the Website. The User shall also be responsible for use of User's account by others. The Terms of Use shall be void where prohibited by applicable laws, and the right to access the Website and other services shall automatically stand revoked in such cases.

Prohibited Uses

You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:

  • In any way that violates any applicable national or international law or regulation.
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
  • To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
  • In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.

Additionally, you agree not to:

  • Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.
  • Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
  • Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of Service.
  • Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
  • Attack Service via a denial-of-service attack or a distributed denial-of-service attack.
  • Take any action that may damage or falsify Company rating.
  • Otherwise attempt to interfere with the proper working of Service.

Reservation of Rights

We reserve the right to request that you remove all links to our Website. You agree to immediately remove all links upon request. We also reserve the right to change these terms and conditions and its linking policy at any time. By linking to our Website, you agree to be bound by these linking terms and conditions.


Some parts of Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles will be set depending on the type of subscription plan you select when purchasing a Subscription

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or BranchX India Private Limited cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting customer support team.

A valid payment method is required to process the payment for your subscription. You shall provide BranchX India Private Limited with accurate and complete billing information that may include but not limited to full name, address, state, postal or zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize BranchX India Private Limited to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, BranchX India Private Limited reserves the right to terminate your access to the Service with immediate effect.

Content Sharing

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for Content that you post on or through Service, including its legality, reliability, and appropriateness.

By posting Content on or through Service, You represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.

You retain any and all of your rights to any Content you submit, post or display on or through Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third-party posts on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms.

BranchX India Private Limited has the right but not the obligation to monitor and edit all Content provided by users.

All Content on this Website is the exclusive property of BranchX India Private Limited or we have obtained the appropriate permissions for its use. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content for commercial purposes or for personal gain without our express written permission.

Content Liability

You hereby acknowledge and agree that

  • stores Content and other information at the direction, request and with the authorization of its users,
  • acts merely as a passive conduit and/or host for the uploading, storage and distribution of such Content, and
  • plays no active role and gives no assistance in the presentation or use of the Content.

You agree to protect and defend us against all claims that are rising on your Website. We shall not be held responsible for any content that appears on your Website. You are solely responsible for all of Your Content that you upload, post or distribute to, on or through the Websites, and to the extent permissible by law, excludes all liability with respect to all Content (including Your Content) and the activities of its users with respect thereto. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

You hereby acknowledge and agree that cannot and does not review the Content created or uploaded by its users, and neither nor its subsidiaries, successors, assigns, employees, agents, directors, officers and shareholders has any obligation, and does not undertake or assume any duty, to monitor the Websites for Content that is inappropriate, that does or might infringe any third party rights, or has otherwise been uploaded in breach of these Terms of Service or applicable law.

Contests, Rewards, and Promotions

Any contests, games, rewards or other promotions (collectively, “Promotions”) made available through branchX may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.


If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

We may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Fee Changes

BranchX India Private Limited, in its sole discretion and at any time, may modify Subscription fees. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

BranchX India Private Limited will provide you with prior notice of any change in Subscription fees so you may terminate your Subscription before such change becomes effective. Continued use of our Service following the implementation of the Subscription fee change constitutes your agreement to pay the modified Subscription fee amount.


We use cookies to give you the best possible experience on our website. Cookies allow us to 'remember' your shared preferences. We do use a small number of cookies that store encrypted versions of information where you have asked us to, such as the ‘Remember me’ function that allows us to remember your Internet Banking username, IP Data and subsequent browser visits. However, this is encrypted so that only branchX can read this information.

We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our site or other websites of things we think you might be interested in, but only in relation to branchX products and services. You will never see advertising on our website from anyone other than branchX entities on the products offered by branchX including in its capacity as an agent.

If you wish to opt out of all cookies for this website and any other website, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this.

However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works.

If you accept cookies, you will be acknowledging that your information is being collected, stored, accessed and used as outlined above.

Intellectual Property

Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of BranchX India Private Limited and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of BranchX India Private Limited.


Unless otherwise stated, branchx India Private Limited and/or its licensors own the intellectual property rights for all material on branchX. All intellectual property rights are reserved. You may access this from branchX for your own personal use and subject to restrictions set in these terms and conditions.

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims” We reserve the right to terminate the account of anyone found to be infringing on a copyright. You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

Security Policy

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

Both you and branchX play an important role in protecting against online fraud. You should be careful that your branchX account details including your User ID(s) and/or Passwords/personal identification numbers (PIN) are not compromised by ensuring that you do not knowingly or accidentally share, provide or facilitate unauthorised use of it. Please do not share your User ID, PIN and/or password or allow access or use of it by others. We endeavor to put in place high standards of security to protect your interests.

You should safeguard your unique User ID(s) and Passwords/PINs by keeping it secret and confidential. The terms shall put the account/cardholder under an obligation not to record the PIN or code, in any form that would be intelligible or otherwise accessible to any third party if access is gained to such a record, either honestly or dishonestly.

branchX will never ask you for your Passwords/PINs, in order to ensure that you are the only person who knows this information. When choosing your unique User ID and Password for the first time, do not create it using easily identifiable information such as your birthday, telephone number or a recognisable part of your name. The account/cardholder under an obligation to notify the bank immediately after becoming aware: - of the loss or theft or copying of the card or the means which enable it to be used; -of the recording on the cardholder’s account of any unauthorized transaction; and -of any error or other irregularity in the maintenance of that account by the bank.

If you think your User ID and/or Passwords/PINs have been disclosed to a third party, are lost or stolen and unauthorized transactions may have been conducted, you are responsible to inform us immediately at

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide accredited businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of BranchX India Private Limited; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an email to BranchX India Private Limited. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. We will respond to your request within 2-3 weeks.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of BranchX India Private Limited's logo or other artwork will be allowed for linking absent a trademark license agreement.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


The Parties hereby unconditionally agree and undertake that they shall not disclose the information submitted or received by BranchX for the Prepaid Card or through any other mode to any third party unless such disclosure is required by law or regulation, to internal/external auditors or advisers in respect of performing functions under these terms and conditions for the purpose of performing their obligations under the ambit of these terms and conditions, provided that prior to any such disclosure, written consent of the other Party shall be obtained.

All details, documents, data, applications, software, systems, papers, statements and business / customer information which is communicated in writing and is specifically marked “Confidential”, including any verbal indication that has been documented in writing and marked as “Confidential” by either of the Party to the other Party shall be treated as absolutely confidential and the Parties irrevocably agree and undertake to ensure that they shall keep the same as secret and confidential and that they shall not disclose the same, in whole or in part to any person without the prior written permission of the other Party nor shall use or allow to be used any information, other than as may be necessary for the due performance of their obligations hereunder.

The confidentiality obligations shall not apply to

  • information in the public domain, or
  • information that is received by a Party from a third person without breach of a confidentiality obligation by such third person, or
  • disclosure of any information by a Party under any applicable law, rule, regulation or to a judicial, regulatory, quasi judicial, administrative or governmental body or authority;
  • Is not in writing and specifically marked as "Confidential".

The Parties agree to:

  • Take all necessary action to protect the confidential information against misuse, loss, destruction, deletion and/or alteration
  • Not to misuse or permit misuse directly or indirectly, commercially exploit the confidential information for economic or other benefit
  • Not to make or retain any copies or record of any confidential information submitted by either of the Party other than as may be required for the performance of the obligations under applicable terms and conditions
  • Notify the other Party promptly of any unauthorized or improper use or disclosure of the confidential information
  • Promptly return all the confidential documents / material that is in the custody of the other Party upon termination/expiry the arrangement


The User shall indemnify and hold BranchX, its subsidiaries, affiliates, promoters, directors, employees, contractors, licensors and agents and any other related or third parties involved with BranchX in any manner whatsoever, harmless from and against all losses arising from claims, demands, actions or other proceedings as a result of:

  • The consequences (including but not limited to legal liability, claims, contest and expenses) of any loss or damage caused or delay suffered by a Cardholder or a third party due to negligence or willful misconduct of any Party will be borne by the defaulting Party.
  • The customer shall be liable for the loss occurring due to unauthorised transactions in cases where the loss is due to negligence by a customer, such as where he has shared the payment credentials, the customer will bear the entire loss until he reports the unauthorised transaction to the bank. Any loss occurring after the reporting of the unauthorised transaction shall be borne by the bank.
  • Fraud, negligence and willful misconduct by the User in the use of the Services;
  • Violation of applicable laws in the use of the Services and/ or in the conduct of the business of the User, including but not limited to the legal provisions mentioned under paragraphs 6 and 7 hereinabove;
  • Breach of the User's confidentiality obligations under these Terms of Use;
  • Disputes raised by a User's customer in relation to a transaction where such dispute is not attributable to the Services;
  • Penalties, fines, charges, or any other actions as a result of breach or violation of any the User's representations and warranties; and
  • Fines, penalties and charges imposed by the Acquiring Bank, Card Payment Networks or any Governmental Authority on account of transactions on the User's website or platform that are in violation of applicable law.
  • The provisions of this section shall survive the termination of the arrangement.

Waiver and Severability

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

Force Majeure

BranchX shall not be in breach of its obligation hereunder if it is delayed in the performance of, or is unable to perform (whether partially or fully) its obligations (provide the Services) as a result of the occurrence of a Force Majeure Event (defined below).

Force Majeure Event means any event, whatever be the origin, not within the reasonable control of BranchX, which BranchX is unable to prevent, avoid or remove or circumvent by the use of reasonable diligence. Force Majeure event shall include, but shall not be limited to, acts of god, acts, orders, directions of governmental/ regulatory/ judicial/ quasi-judicial/ law enforcement authorities/ agencies which hinders BranchX from performing its obligations under any agreement, including these Terms of Use, with you, war, hostilities, invasion, armed conflict, act of foreign enemy, embargoes, riot, insurrection, labour stoppages, outages and downtimes systems failures experienced by a facility provider, revolution or usurped power, acts of terrorism, sabotage, nuclear explosion, earthquake, pandemic, epidemic, hacking or man in the middle attack or similar attacks/ intrusions, fires, typhoons, storms and other natural catastrophes.

Any payment obligations of BranchX, in case of a Force Majeure event, shall be limited by and be subject to the fulfillment of the payment obligations of the partners banks/ financial institutions, counterparties and any other parties involved in or intrinsically linked to the provision of the Services of BranchX.

Limitation of Liability


Governing Law

These Terms shall be governed and construed in accordance with the laws of India, which governing law applies to agreement without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.


We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may simply discontinue using Service.

All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Changes to Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

Amendments to Terms

We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

Error Reporting and Feedback

You may provide us either directly at or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.


We may communicate with you by email, SMS, Phone Call or any other form of communication.. By using our Service, you agree to receive SMS, OTP, emails, newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at

branchX merely provides the platform to enable you and other service providers, Users, Agents, Distributors to communicate with each other and is not responsible for any conversation between the parties. You must ensure that no illegal, unlawful or unauthorized communication is delivered through the branchX website or application.

branchX will make best efforts to provide important alerts via SMS/email/push notifications and it shall be deemed that you have received the information sent from branchX as an alert on the mobile phone number or e-mail id provided during the course of, or in relation to, using the branchX Platform or availing any branchX Services. branchX shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. You cannot hold branchX liable for non-availability of the SMS/email alert/push notifications service in any manner whatsoever.

The SMS/e-mail alert/push notification service provided by branchX is an additional facility provided for your convenience and that it may be susceptible to error, omission and/or inaccuracy. In the event that you observe any error in the information provided in the alert, branchX shall be immediately informed. branchX will make best possible efforts to rectify the error as early as possible. You shall not hold branchX liable for any loss, damages, claim, expense including legal cost that may be incurred/suffered by You on account of the SMS/e-mail alert/push notification facility.

The clarity, readability, accuracy and promptness of providing the SMS/e-mail alert/push notification service depend on many factors including the infrastructure and connectivity of the service provider. branchX shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.

You will indemnify and hold branchX harmless and the SMS/e-mail service provider including its officials from any damages, claims, demands, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney’s fees which branchX of the SMS/e-mail service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following: (i) misuse by You or improper or fraudulent information provided by You; (ii) incorrect number or a number that belongs to an unrelated third party provided by You.

You must not:

  • Republish any material from branchx
  • Sell, rent or sub-license material from branchx
  • Reproduce, duplicate or copy material from branchx
  • Redistribute content from branchx


Xenie is an in-house Intelligent multi-lingual AI-based virtual avatar algorithm built to help users to navigate their journey towards achieving financial freedom.

Xenie’s two-way communication capabilities are intended to be an intelligent and fun way to engage users in learning about financial education and make smart money decisions.

As a brand ambassador Xenie has the capacity to automate customer support, be an online helper, or function as a signpost. Xenie turns service into an experience to increase customer satisfaction, engagement and strengthen customer relations.

Communicating with Xenie via chat must be treated with caution and the user is responsible for any intended personal financial choices he/she chooses to make.

Xenie does not provide any kind of financial advice to users. Any communication via Xenie chat must be treated with caution and the user is responsible for any intended personal financial choices he/she chooses to make.

  • Xenie only listens to the user when the lamp is tapped on branchX mobile application.
  • BranchX does not collect any personal user data through Xenie.
  • BranchX does not collect any audio or speech data through Xenie.
  • For quality and training purposes and to assist in providing customer support, location, GPS data, general chat session time is getting collected.
  • Personal user data such as name or any other information are not used for training purposes.
  • Xenie does not store any payment or other sensitive user information.
  • Chat data which includes Xenie-user chat questions and responses in textual format will be stored anonymously for feedback and training purposes.
  • Xenie-user chat data will not be used for any tracking purposes or malicious intent to cause any harm for users.
  • To ensure complete data protection and security, branchX stores chat data on cloud storage.
  • Any sensitive data that the user shares with Xenie via chat or audio will be the user's responsibility.

Spin The Wheel – Terms And Conditions

  • By participating in this game, you agree to the outlined terms and conditions and hereby authorise us to add your contact information to our mailing list.
  • There is no entry or any hidden fees to play the game.
  • ‘Spin the Wheel’ game is open only to branchX registered users who are 18 years of age or older, are Indian citizens and have met eligibility requirements.
  • Full KYC must be completed for users to play the game.
  • Users are permitted to play ‘Spin the wheel’ three times a day.
  • Coupon codes are valid until March 31, 2023. Coupon codes received after this day will not be accepted.
  • Once a player answers the question correctly, that player may claim the prize according to the prizes on the wheel.
  • Prizes for all winners are non-exchangeable, non-transferable and no cash alternative is offered.
  • branchX employees are not eligible to participate.
  • branchX reserves the right to refuse entry, or refuse to award prizes to anyone in breach of these terms and conditions.
  • branchX reserves the right to cancel, suspend, or amend the terms and conditions of ‘Spin the wheel’ game if necessary.

Referral Terms and Conditions

Conditions for the Referral Campaign

  • Any Min KYC or Full KYC customer can refer friends and family to download the branchX app.
  • Referral rewards are valid only for customers that activated Raja Rani cards and completed Full KYC.
  • Once the referred customer activates both Raja Rani cards and completes FULL KYC, the referred customer gets the referral reward instantly credited to their wallet.

Are you eligible for Referral?

  • If you receive a referral link via email invitation or SMS from branchX, you’re eligible for that promotion.

Validity of Referral rewards

  • Referral rewards can be claimed only by Full KYC customers that activated Raja Rani cards.

Who can be invited for the Referral Campaign?

  • Please make sure that the referred person has never used branchX before, and resides in a country where branchX is available. You can share referral links to as many people as you like.

I referred someone, but they forgot to use my link. What should I do?

  • If you know that your invitee failed to use the referral link while opening their new branchX account, then:
  • Make sure they have completed all the steps required in a referral campaign.
  • Send them friendly reminders to use the link.
  • If they are facing any issues in completing the referral process, please call us at +91 9711007799 for further assistance.

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