Welcome to branchX India Private Limited (“Company”, “we”, “our”, “us”)!
Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading using the branchX website located at branchx.in, and all associated sites linked to branchX, or the branchX mobile application or any similar platform relating to branchX entity.
These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at www.branchx.in (together or individually “Service”) operated by BranchX India Private Limited.
We require that all visitors, users and others who wish to access or use our services do so in accordance with the following terms.
THE USER UNDERSTANDS AND UNCONDITIONALLY ACKNOWLEDGES THAT EVEN THOUGH THE USER MAY BE ALLOWED TO EXECUTE TRANSACTIONS ON THE PLATFORM OF BRANCHX, THE FUNDS SHALL NOT BE SETTLED TO THE ACCOUNT OF SUCH USER PENDING COMPLETION OF KYC OBLIGATIONS ON THE PART OF THE USER IN ACCORDANCE WITH THE RBI'S KYC GUIDELINES (DEFINED BELOW). FURTHER, UPON NON-COMPLETION OF KYC OBLIGATIONS ON THE PART OF THE USER, AS MENTIONED ABOVE, TO THE SATISFACTION OF BRANCHX, WE RESERVE THE RIGHT TO NOT RELEASE THE SETTLEMENT AMOUNTS TO THE USER AND MAY EVENTUALLY REVERSE THE FUNDS TO THE ACCOUNT FROM WHERE SUCH PAYMENT ORIGINATED.
The information collected from the customer for the purpose of opening of account is to be treated as confidential and details thereof are not to be divulged for cross selling or any other like purposes.
The user understands and unconditionally acknowledges that even though the user may be allowed to execute transactions on the platform of BranchX, the funds shall not be settled to the account of such user pending completion of KYC obligations on the part of the user in accordance with the RBI’s KYC guidelines. Further, upon non-completion of KYC obligations on the part of the user, as mentioned above, to the satisfaction of BranchX, we reserve the right to not release the settlement amounts to the user and may eventually reverse the funds to the account from where such payment originated.
The objective of KYC/AML/CFT guidelines is to prevent us from being used, intentionally or unintentionally, by criminal elements for money laundering or terrorist financing activities. KYC procedures also enable banks to know/understand their customers and their financial dealings better which in turn help them manage their risks prudently.
By Using the Services, you acknowledge and agree that branchX is not a bank and the services should in no way be constructed as the provision of banking services.
Any person who is above eighteen (18) years of age and competent to contract under the applicable laws is eligible to access or avail the Services offered by branchX.
You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:
Additionally, you agree not to:
We reserve the right to request that you remove all links to our Website. You agree to immediately remove all links upon request. We also reserve the right to change these terms and conditions and its linking policy at any time. By linking to our Website, you agree to be bound by these linking terms and conditions.
Some parts of Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles will be set depending on the type of subscription plan you select when purchasing a Subscription
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or BranchX India Private Limited cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting firstname.lastname@example.org customer support team.
A valid payment method is required to process the payment for your subscription. You shall provide BranchX India Private Limited with accurate and complete billing information that may include but not limited to full name, address, state, postal or zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize BranchX India Private Limited to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, BranchX India Private Limited reserves the right to terminate your access to the Service with immediate effect.
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for Content that you post on or through Service, including its legality, reliability, and appropriateness.
By posting Content on or through Service, You represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.
You retain any and all of your rights to any Content you submit, post or display on or through Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third-party posts on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms.
BranchX India Private Limited has the right but not the obligation to monitor and edit all Content provided by users.
All Content on this Website is the exclusive property of BranchX India Private Limited or we have obtained the appropriate permissions for its use. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content for commercial purposes or for personal gain without our express written permission.
You hereby acknowledge and agree that www.branchx.in
You agree to protect and defend us against all claims that are rising on your Website. We shall not be held responsible for any content that appears on your Website. You are solely responsible for all of Your Content that you upload, post or distribute to, on or through the Websites, and to the extent permissible by law, www.branchx.in excludes all liability with respect to all Content (including Your Content) and the activities of its users with respect thereto. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.
You hereby acknowledge and agree that www.branchx.in cannot and does not review the Content created or uploaded by its users, and neither www.branchx.in nor its subsidiaries, successors, assigns, employees, agents, directors, officers and shareholders has any obligation, and does not undertake or assume any duty, to monitor the Websites for Content that is inappropriate, that does or might infringe any third party rights, or has otherwise been uploaded in breach of these Terms of Service or applicable law.
If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
BranchX India Private Limited, in its sole discretion and at any time, may modify Subscription fees. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
BranchX India Private Limited will provide you with prior notice of any change in Subscription fees so you may terminate your Subscription before such change becomes effective. Continued use of our Service following the implementation of the Subscription fee change constitutes your agreement to pay the modified Subscription fee amount.
If you wish to opt out of all cookies for this website and any other website, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this.
However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works.
If you accept cookies, you will be acknowledging that your information is being collected, stored, accessed and used as outlined above.
Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of BranchX India Private Limited and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of BranchX India Private Limited.
Unless otherwise stated, branchx India Private Limited and/or its licensors own the intellectual property rights for all material on branchX. All intellectual property rights are reserved. You may access this from branchX for your own personal use and subject to restrictions set in these terms and conditions.
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to email@example.com, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims” We reserve the right to terminate the account of anyone found to be infringing on a copyright. You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.
Both you and branchX play an important role in protecting against online fraud. You should be careful that your branchX account details including your User ID(s) and/or Passwords/personal identification numbers (PIN) are not compromised by ensuring that you do not knowingly or accidentally share, provide or facilitate unauthorised use of it. Please do not share your User ID, PIN and/or password or allow access or use of it by others. We endeavor to put in place high standards of security to protect your interests.
You should safeguard your unique User ID(s) and Passwords/PINs by keeping it secret and confidential. The terms shall put the account/cardholder under an obligation not to record the PIN or code, in any form that would be intelligible or otherwise accessible to any third party if access is gained to such a record, either honestly or dishonestly.
branchX will never ask you for your Passwords/PINs, in order to ensure that you are the only person who knows this information. When choosing your unique User ID and Password for the first time, do not create it using easily identifiable information such as your birthday, telephone number or a recognisable part of your name. The account/cardholder under an obligation to notify the bank immediately after becoming aware: - of the loss or theft or copying of the card or the means which enable it to be used; -of the recording on the cardholder’s account of any unauthorized transaction; and -of any error or other irregularity in the maintenance of that account by the bank.
If you think your User ID and/or Passwords/PINs have been disclosed to a third party, are lost or stolen and unauthorized transactions may have been conducted, you are responsible to inform us immediately at firstname.lastname@example.org.
The following organizations may link to our Website without prior written approval:
We may consider and approve other link requests from the following types of organizations:
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an email to BranchX India Private Limited. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. We will respond to your request within 2-3 weeks.
Approved organizations may hyperlink to our Website as follows:
If you find any link on our Website that is offensive for any reason, you are free to inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
The Parties hereby unconditionally agree and undertake that they shall not disclose the information submitted or received by BranchX for the Prepaid Card or through any other mode to any third party unless such disclosure is required by law or regulation, to internal/external auditors or advisers in respect of performing functions under these terms and conditions for the purpose of performing their obligations under the ambit of these terms and conditions, provided that prior to any such disclosure, written consent of the other Party shall be obtained.
All details, documents, data, applications, software, systems, papers, statements and business / customer information which is communicated in writing and is specifically marked “Confidential”, including any verbal indication that has been documented in writing and marked as “Confidential” by either of the Party to the other Party shall be treated as absolutely confidential and the Parties irrevocably agree and undertake to ensure that they shall keep the same as secret and confidential and that they shall not disclose the same, in whole or in part to any person without the prior written permission of the other Party nor shall use or allow to be used any information, other than as may be necessary for the due performance of their obligations hereunder.
The confidentiality obligations shall not apply to
The Parties agree to:
The User shall indemnify and hold BranchX, its subsidiaries, affiliates, promoters, directors, employees, contractors, licensors and agents and any other related or third parties involved with BranchX in any manner whatsoever, harmless from and against all losses arising from claims, demands, actions or other proceedings as a result of:
No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.
If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.
BranchX shall not be in breach of its obligation hereunder if it is delayed in the performance of, or is unable to perform (whether partially or fully) its obligations (provide the Services) as a result of the occurrence of a Force Majeure Event (defined below).
Any payment obligations of BranchX, in case of a Force Majeure event, shall be limited by and be subject to the fulfillment of the payment obligations of the partners banks/ financial institutions, counterparties and any other parties involved in or intrinsically linked to the provision of the Services of BranchX.
EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
These Terms shall be governed and construed in accordance with the laws of India, which governing law applies to agreement without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.
We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.
If you wish to terminate your account, you may simply discontinue using Service.
All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.
We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.
Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.
You may provide us either directly at email@example.com or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.
We may communicate with you by email, SMS, Phone Call or any other form of communication.. By using our Service, you agree to receive SMS, OTP, emails, newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at firstname.lastname@example.org.
branchX merely provides the platform to enable you and other service providers, Users, Agents, Distributors to communicate with each other and is not responsible for any conversation between the parties. You must ensure that no illegal, unlawful or unauthorized communication is delivered through the branchX website or application.
branchX will make best efforts to provide important alerts via SMS/email/push notifications and it shall be deemed that you have received the information sent from branchX as an alert on the mobile phone number or e-mail id provided during the course of, or in relation to, using the branchX Platform or availing any branchX Services. branchX shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. You cannot hold branchX liable for non-availability of the SMS/email alert/push notifications service in any manner whatsoever.
The SMS/e-mail alert/push notification service provided by branchX is an additional facility provided for your convenience and that it may be susceptible to error, omission and/or inaccuracy. In the event that you observe any error in the information provided in the alert, branchX shall be immediately informed. branchX will make best possible efforts to rectify the error as early as possible. You shall not hold branchX liable for any loss, damages, claim, expense including legal cost that may be incurred/suffered by You on account of the SMS/e-mail alert/push notification facility.
The clarity, readability, accuracy and promptness of providing the SMS/e-mail alert/push notification service depend on many factors including the infrastructure and connectivity of the service provider. branchX shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
You will indemnify and hold branchX harmless and the SMS/e-mail service provider including its officials from any damages, claims, demands, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney’s fees which branchX of the SMS/e-mail service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following: (i) misuse by You or improper or fraudulent information provided by You; (ii) incorrect number or a number that belongs to an unrelated third party provided by You.
You must not:
Xenie is an in-house Intelligent multi-lingual AI-based virtual avatar algorithm built to help users to navigate their journey towards achieving financial freedom.
Xenie’s two-way communication capabilities are intended to be an intelligent and fun way to engage users in learning about financial education and make smart money decisions.
As a brand ambassador Xenie has the capacity to automate customer support, be an online helper, or function as a signpost. Xenie turns service into an experience to increase customer satisfaction, engagement and strengthen customer relations.
Communicating with Xenie via chat must be treated with caution and the user is responsible for any intended personal financial choices he/she chooses to make.
Xenie does not provide any kind of financial advice to users. Any communication via Xenie chat must be treated with caution and the user is responsible for any intended personal financial choices he/she chooses to make.